Our simple registration process will give you a permanent account number. This is also your buyers paddle number.
Our staff will guide you through the buying & selling processes.
SELLING: We can guide you over the phone, email or in person as to whether your items are suitable for sale by auction.
You will be given a receipt for the items left with us. We will talk you through the terms & conditions. Any electrical safety testing charges where applicable will be explained.
NB small electrical items/obsolete items may not be worth paying for the test fee,
so we may turn them away or suggest charitable donation/trade waste options
Mattresses must be immaculate & as with any foam filled furnishing must have a fire reg label if applicable.
Most chipboard furniture is turned away. The furniture market is generally struggling we are either getting exceptional money for the right pieces, good money for timeless pieces or no bids at all. There is very little middle ground and we turn a lot of it away. Photos sent via email or social media can help greatly in confirming if the item is saleable and we can then give you the best advice as to what to do if it is not.
However, an item you think is rubbish we could think is mint so do send photos or bring it along just in case, but please do not be offended if we turn away items that aren't up to scratch for our sale
Entry forms are completed on site BUT if you prefer it can be downloaded below with a copy of our T&Cs
We know our market & what our saleroom can achieve. Let us guide & help you.
Our catalogues will guide you on any lot you may be interested in purchasing.
Our office staff can assist you with realistic estimations, reserves, condition etc.
Our porters will help you/carry items for you.
Our staff can bid for you if you leave a sealed bid with us. (if you leave £20 bid and the items has say a £10 reserve we will start at £10 and only go up to £20 if someone bids against you. or you can request to be live on the phone to bid via one of our staff. This needs to be for a special lot that you particularly do not want to miss out on, there is no price cap, but I do not accept multiple telephone bids from any one client without good reason
We do not have live on-line bidding because our auction house is packed with buyers and proving to hold its own by remaining traditional and commanding some strong price result due to our marketing.)
Our valuers will assist you with guide prices on the items you wish to sell, and if any or no reserves are advised.
Be prepared though as if you have an unrealistic price in mind, we may turn the items away completely. Don't be offended.
On-line 'Buy it Now'/London retail prices are not an accurate guide. We will be brutally honest yet our results also often far exceed vendors expectations.
We will then display your items to the best of our ability, photograph and market it to get you the best result we can.
Research where required is provided free of charge. There are no photographing, advertising fees etc.
In an ever changing market place, we can never be an expert on every subject. We will refer valuations where apllicable if the items requires a second or even third opinion.
All items sold or purchased are subject to
15% commission with no vat applied.
So please remember if you buy something for £20, you will pay £23 - if you sell something for £20, you will get £17 back.
(we currently have a minimum commission of £2 per lot on Selling Only. So it is in your best interest as a vendor if we put lower value items together to create a larger lot to save you money)
Must settle their accounts before removing the purchased items from the saleroom. We do not give credit - if you need credit we suggest that you get a credit card. We accept cash, debit cards, & cheques
(latter from regular customers only)
all at no fee - credit cards may be subject to a small admin percentage- check with the office.
Our security porters will check off your invoice at the door to make sure you have the correct lots. Do not be offended it is their job to make sure mistakes are avoided.
All purchases must be collected or delivery arranged within 3 working days.
Our porters offer man & van delivery services. Storage by pre-arrangement - nb we pay for the storage units, so please don't expect to get storage free -ask the office for quotes.
PLEASE NOTE any items with a hammer price of £1000 or more must be paid for in cash, bacs or by debit card. We do not accept credit cards over this sum. The lots are to be collected in person and signed for, we do not ship high value items, or accept any responsibility for the lot once it has left the property, so please visit and inspect the lot prior to purchase either in person or via an agent.
Most buyers pay by card, this hits our account 3-4 working days after the payment is made depending on the type of cards used. Buyers have until the following Tuesday to collect. We also have a lot of 'aftersales' of unsold lots. For these reasons we do not raise any vendors reports or invoices until the 7th day after the sale. We often have over 300 buyers to deal with and often more vendors. I am often inundated with vendors requesting reports the day fter the sale..your call or visit will be a waste of your time as I HAVE to be given time to get your lots paid for and collected before I do your reports. Payments are sent on day 7/8 via cheque or bacs. Our opening times for collection of cash wil be clearly stated on your vendors entry form.
We reserve the right to retain any vendors funds on account pending collection of any unsold lots. Dumping charges may apply and will be deducted if unsold lots are not collected
PLEASE NOTE with any lots over £1000 we do not pay out until the buyer has paid and funds cleared, the lots has been inspected, collected and signed for by the buyer or a sent representative. The rest of any vendors invoice will be paid as per our usual conditions, but large items have to be completed and all parties happy prior to raising a vendor invoice.